Booking Terms and Payment Policy

1. Online Payment System (Stripe)

• Secure Payment

  All payments on our website are processed in encrypted form through the Stripe platform, ensuring maximum security of your banking data.

• Accepted Methods

  We accept credit and debit cards (Visa, Mastercard), digital wallets (Apple Pay, Google Pay) and MB WAY for Portuguese customers.

• Booking Guarantee

  A booking is only considered confirmed and guaranteed after successful processing of the respective payment in our system.

2. Booking Models

Online payment is 100% of the stay amount at the time of booking. The booking is only confirmed after successful full payment. Your pitch and barrier entry code are emailed typically within 24 hours before arrival.

3. Cancellation and Refund Policy

• Free Cancellation (Full Refund)

  If the customer cancels more than 7 days before the check-in date, they are entitled to a 100% refund of the amount paid.

• Partial Cancellation

  If cancellation is made between 48 hours and 7 days in advance, an amount corresponding to 50% of the amount paid will be retained, with the remainder refunded.

• Last-Minute Cancellation or "No-Show"

  Cancellations less than 48 hours in advance or failure to arrive on the scheduled date do not entitle the customer to any refund.

• Payment processor fees

  In the event of a refund, fees charged by the payment processor (Stripe) on the transaction will be deducted and are not refundable by the park.

4. Date Changes

Guests may request a change to their booking dates at no extra cost, provided they give at least 3 days' notice and subject to pitch availability for the new dates requested.

If the new dates fall in a season with a different rate (e.g. moving from low to high season), the customer must pay the corresponding price difference.

5. Accuracy of Customer Information

The customer is responsible for the accuracy and truthfulness of all information provided when booking (name, contact details, vehicle registration, number of guests, dates, etc.).

The accuracy of this information will be verified by the park managers at check-in. Incorrect or incomplete data may prevent access to the park or require adjustments to the stay charges.

6. Check-in, Check-out and Stay Extension

• Check-in Time

  From 11:00.

• Check-out Time

  The pitch must be vacated by 11:00 on the departure day. (Other times available upon request.)

• Extension

  If the customer wishes to stay longer than originally booked, the extension is strictly subject to pitch availability at the time and must be paid at the park reception or through a new payment link generated in our app.